Support & Contact

We're here to help you get the most out of Rinkflow. Choose the best way to reach us below.

Quick Support

Email Us from the App

The fastest way to get help is directly from the app:

  1. Open Rinkflow
  2. Go to Settings
  3. Tap “Contact Support”
  4. This opens a pre-filled email to our support team
Response time: Usually within 2-4 hours during business hours

Email Support

For non-urgent inquiries or detailed questions:

General Support

info@rinkflow.com

Billing Questions

billing@rinkflow.com

Technical Issues

tech@rinkflow.com

Response time: Within 24-48 hours

Report a Bug

Found something that's not working right? Please include:

  • What you were trying to do
  • What happened instead
  • Your device type and OS version
  • Screenshots if possible

Email bug reports to: bugs@rinkflow.com

Feature Requests

Have an idea to make Rinkflow better? We'd love to hear it!

Email:features@rinkflow.com
In-App:Go to Settings and tap “Contact Support”

Frequently Asked Questions

Account & Billing

How do I reset my password?

Use the “Forgot Password” link on the sign-in screen.

How do I cancel my subscription?

Subscriptions are managed through the App Store (iOS) or Google Play Store (Android). Go to your device's subscription settings to cancel.

Can I get a refund?

Refunds are handled by the App Store (iOS) or Google Play Store (Android). Request a refund through your device's purchase history.

Technical Issues

The app is crashing, what should I do?

  1. Try force-closing and reopening the app
  2. Check for app updates in your app store
  3. Restart your device
  4. If issues persist, contact tech@rinkflow.com

My drills aren't syncing between devices

  1. Ensure you're signed in with the same account
  2. Check your internet connection
  3. Try pulling down to refresh
  4. Contact support if the issue continues

Privacy & Data

How do I delete my account?

Go to Profile → Settings → Delete Account. Note that this action is permanent.

How do I export my data?

Contact privacy@rinkflow.com with your data export request.

I have a privacy concern

Email our privacy team at privacy@rinkflow.com

Business Inquiries

Partnerships

Interested in partnering?

partnerships@rinkflow.com

Media & Press

Media inquiries

press@rinkflow.com

Support Hours

Email Support
Monday - Friday, 9 AM - 6 PM EST
Email
Responses within 24-48 hours
Emergency
For urgent issues affecting many users, we monitor 24/7

Note: For the fastest response, use the “Contact Support” option in the app's Settings page. Our support team is dedicated to helping you succeed with Rinkflow!

Last updated: August 1, 2025