Support & Contact
We're here to help you get the most out of Rinkflow. Choose the best way to reach us below.
🚀 Quick Support
In-App Chat
The fastest way to get help is through our in-app chat feature:
- Open Rinkflow
- Go to your Profile tab
- Tap “Support” or look for the chat bubble
- Start a conversation with our support team
📧 Email Support
For non-urgent inquiries or detailed questions:
General Support
support@rinkflow.comBilling Questions
billing@rinkflow.comTechnical Issues
tech@rinkflow.comResponse time: Within 24-48 hours
🐛 Report a Bug
Found something that's not working right? Please include:
- What you were trying to do
- What happened instead
- Your device type and OS version
- Screenshots if possible
Email bug reports to: bugs@rinkflow.com
💡 Feature Requests
Have an idea to make Rinkflow better? We'd love to hear it!
📚 Frequently Asked Questions
Account & Billing
How do I reset my password?
Use the “Forgot Password” link on the sign-in screen.
How do I cancel my subscription?
Go to Profile → Subscription → Manage Subscription → Cancel.
Can I get a refund?
Contact billing@rinkflow.com within 7 days of purchase.
Technical Issues
The app is crashing, what should I do?
- Try force-closing and reopening the app
- Check for app updates in your app store
- Restart your device
- If issues persist, contact tech@rinkflow.com
My drills aren't syncing between devices
- Ensure you're signed in with the same account
- Check your internet connection
- Try pulling down to refresh
- Contact support if the issue continues
Privacy & Data
How do I delete my account?
Go to Profile → Settings → Delete Account. Note that this action is permanent.
How do I export my data?
Contact privacy@rinkflow.com with your data export request.
I have a privacy concern
Email our privacy team at privacy@rinkflow.com
🏢 Business Inquiries
🕐 Support Hours
- Live Chat
- Monday - Friday, 9 AM - 6 PM EST
- Responses within 24-48 hours
- Emergency
- For urgent issues affecting many users, we monitor 24/7
📱 Social Media
Follow us for updates, tips, and coaching inspiration:
💬 Community
Join our community of coaches:
Note: For the fastest response, use the in-app chat feature. Our support team is dedicated to helping you succeed with Rinkflow!
Last updated: August 1, 2025